Refund policy

30-day returns

You may request a return within 30 days of delivery. Contact support@streamxbox.com with your order number and the item you wish to return before sending a package. We will confirm the return instructions and return-shipping arrangements.

For a non-defective return, the customer pays the return-shipping cost. For a return due to a product quality issue, StreamX LLC pays the return-shipping cost. Contact us first so we can arrange the appropriate return method.

United States return address
StreamX Centro de posventa
11450 Philadelphia Ave
Jurupa Valley, CA 91752
United States
Return delivery contact: +1 626-503-4347

StreamX Centro de posventa is the designated recipient for authorized California returns arranged by the authorized seller. Contact support for approval and instructions before sending any package.

After a return is received and inspected, we will notify you of its refund status. Chaohai Supply Chain (Shenzhen) Co., Ltd., the authorized seller and PayPal payment recipient, handles approved refunds through the original payment method under authorization from StreamX LLC. The payment provider may need additional processing time.

See our company and contact information for seller, warranty, support and customer-data responsibilities.

One-year hardware warranty

StreamX LLC, the StreamXBOX brand owner, provides the X01 Home one-year hardware warranty beginning on the delivery date. To request hardware warranty support during this period, email your order number and a description of the issue to support@streamxbox.com. StreamX LLC provides technical assessment and service instructions. Chaohai Supply Chain (Shenzhen) Co., Ltd. coordinates approved return and replacement logistics as the authorized seller and fulfillment provider.

X01 Home includes 365 days of service from first activation. Continued service after that period is an optional manual renewal at USD 99 per year, not an automatic charge. Each included X01 Home account permits up to two simultaneous devices; an actively playing X01 box counts as one. This account allowance applies only to X01 Home. Support provides the setup and account-delivery instructions. Other third-party applications may require separate accounts or subscriptions. Do not send passwords or payment-card information. These policies do not limit rights that apply under consumer protection law.