Contact information

Company and contact

Brand owner, website operator, hardware warranty and technical support: StreamX LLC owns the StreamXBOX brand, operates this website and provides the brand hardware warranty and technical support.

Authorized seller, payment recipient and order fulfillment: Chaohai Supply Chain (Shenzhen) Co., Ltd. is authorized by StreamX LLC to sell through this store, receive payments through the linked PayPal account and fulfill order obligations, including dispatch, approved returns and refunds. Your order confirmation and payment reference identify your purchase; keep both when contacting support.

Customer support: For product, delivery, return, refund or warranty questions, email support@streamxbox.com with your order number. StreamX LLC provides technical assessment; the authorized seller coordinates order fulfillment, approved refunds and return or replacement logistics.

Customer data: StreamX LLC is the controller of personal information processed for this store, as described in our privacy policy.

Registered contact address
StreamX LLC
3120 Wellshire Blvd
Colorado Springs, CO 80910
United States

This registered contact address is not the return address. Contact support before returning a product. The designated return recipient is StreamX Centro de posventa. The authorized California return address is listed in our return and refund policy.

Shenzhen fulfillment contact

Orders currently dispatch from the source factory in Shenzhen, China, arranged by Chaohai Supply Chain (Shenzhen) Co., Ltd. US inventory is not yet available. The California location is an authorized return location, not the dispatch origin for new orders.

Phone: +86 199 2682 2000
14/F, Building B, Phase II, Gaoxinqi Industrial Park, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong 518000, China.

This is a shipping and fulfillment address, not the customer return address. Please obtain return instructions from support before sending a return.